Beacon | AI-Powered Live Chat for SaaS Startups

Most live chat widgets are passive.

They sit in the corner of your website waiting for someone to reply. If your team is busy, offline, asleep, or in meetings, customers wait. Questions go unanswered. Potential customers leave. Support requests pile up.

Beacon is different.

It's an AI-powered live chat widget that works around the clock, helping visitors get answers instantly while giving your team a single place to manage conversations when human support is needed.

Powered by Rian, Beacon can answer questions, guide customers through your product, qualify leads, and escalate conversations to your team when necessary.

The result is faster responses, happier customers, and fewer missed opportunities.

Every website visitor expects instant answers

Modern customers don't want to wait hours for a response.

If they have a question about pricing, features, integrations, onboarding, or support, they expect an answer immediately. For most startups, that's difficult. Your team is building product, speaking with customers, fixing bugs, and handling growth. You can't be available on live chat 24 hours a day.

Beacon bridges that gap.

It gives every visitor immediate access to support while ensuring your team only steps in when a conversation genuinely requires human involvement.

More than a live chat widget

Traditional live chat tools simply collect messages. Beacon actively helps customers.

Powered by Rian, Beacon can:

• Answer product questions
• Explain features
• Guide onboarding
• Help customers find documentation
• Explain pricing plans
• Resolve common support requests
• Qualify leads
• Escalate conversations to your team

Customers get help instantly. Your team spends less time answering repetitive questions.

AI support from the first message

The moment a visitor starts a conversation, Rian gets to work.

Using information from your website, help centre, documentation, and knowledge base, it generates contextual responses designed to help customers find answers quickly.

Unlike scripted chatbots, Rian understands intent and retrieves relevant information before responding. That means customers receive useful answers instead of being trapped inside decision trees.

When human intervention is needed, the conversation is handed over with full context attached.

Turn website visitors into customers

Live chat is one of the highest-converting communication channels available to SaaS businesses.

People visiting your website are often evaluating solutions, comparing products, or looking for answers before making a purchase. Beacon helps remove friction from that process.

Potential customers can ask questions about features, pricing, integrations, implementation, and onboarding without waiting for an email response.

Faster answers often lead to faster decisions.

Fully customisable to your brand

Your live chat widget should feel like part of your product.

Beacon can be customised to match your branding, colours, messaging, and overall customer experience. Whether you're building a modern SaaS platform or a more traditional software business, Beacon can be configured to fit naturally within your website.

Connected to your entire support operation

Every Beacon conversation automatically flows into your Renprofile inbox.

Your team gets access to:

• Full conversation history
• Internal notes
• Team collaboration
• Assignments
• Customer context
• AI escalation summaries

Nothing gets lost between AI and human support. Everything stays connected.

Launch in minutes

Getting started with Beacon takes minutes.

Add a single script to your website, configure your preferences, and you're ready to start supporting visitors.

No complicated implementation. No developer-heavy setup. No weeks-long onboarding process.

Built for growing startups

Most live chat software was designed for businesses with dedicated support departments.

Beacon was designed for founders and small teams.

Whether you're handling support yourself or managing a growing customer success team, Beacon helps you provide a better customer experience without increasing operational complexity.

Frequently asked questions