Every customer conversation. One place.
Your customers don't pick one channel and stick to it. They email, they chat, they message. Your inbox should handle all of it without making your team juggle tabs, forward threads, or lose context mid-conversation.
The problem with multiple inboxes
Most small support teams start with an email address. Then a chat widget. Then WhatsApp. Each channel works fine in isolation. Together they create a fragmented picture of every customer relationship.
A customer emails about a billing question, then follows up on live chat not knowing anyone already responded. Two agents reply to the same thread. A message gets missed because it came in through the channel no one was watching that afternoon.
Renprofile pulls every channel into one shared workspace so your team has one view of every conversation regardless of where it started.
What the omnichannel inbox does
One inbox, every channel
Live chat through Beacon, email, WhatsApp, and additional channels rolling out continuously. Every conversation lands in the same inbox. Your team works from one place regardless of how the customer reached out.
Clear ownership
Every conversation is assigned. Your team knows who is handling what and customers never receive duplicate replies. When ownership changes, the full conversation history moves with it so nothing needs to be re-explained.
Internal notes and mentions
Leave notes on any conversation that are visible to your team but hidden from the customer. Tag a teammate when you need a second opinion. Keep the context in the thread where it belongs rather than moving it to Slack and losing it.
Rian runs alongside your team
Renprofile's native AI agent handles incoming conversations automatically before they reach your team. Rian resolves what it can, escalates what it should, and hands off with full context when a human needs to step in. Your inbox only sees what genuinely needs a person.
Conversation history that travels
Every message a customer has ever sent, across every channel, is accessible from the conversation view. Your team never starts a conversation cold. They always know what this customer has asked before and how it was handled.
Inbox filters and organisation
Filter by status, channel, assigned agent, or conversation type. Find what needs attention without scrolling through everything. Set up views for your team so everyone works from a queue that makes sense for their role.
Channels supported
Available now
Live chat via Beacon
Facebook Messenger
Rolling out
SMS
Tiktok
Telegram
Additional messaging platforms
Every channel you connect feeds into the same inbox. Same assignment logic. Same AI handling. Same conversation history. One workspace.
Built for teams of 5 to 30
Larger platforms like Intercom and Zendesk are built to handle enterprise-scale complexity. That power comes with setup overhead, per-seat pricing that adds up fast, and configuration that assumes you have someone dedicated to running the platform.
Renprofile is built for smaller SaaS teams that need omnichannel support to work without a specialist running it. Flat pricing. Fast setup. AI included.
One inbox. Every channel. Your whole team.
Stop managing support across five different tabs. Bring every customer conversation into Renprofile and give your team one place to work from.
Frequently asked questions
Quick answers about the omnichannel inbox.
Most teams are live within an hour. Connect your channels, complete agent setup, test Rian in Sandbox, and activate. There is no workflow configuration required before the inbox is usable.
Yes. The inbox is built for collaboration. Multiple agents can work simultaneously, conversations are assigned to prevent overlap, and internal notes keep everyone aligned without conversations crossing.
New channels feed directly into the same inbox with no additional configuration. Existing assignment rules, AI handling, and conversation history all apply immediately.
Rian handles conversations across all connected channels from the same knowledge base and configuration. The same escalation rules, the same AI, the same response quality regardless of which channel the customer used.
Plan limits apply to AI messages. Human conversations through the inbox are unlimited on all plans.
Yes. Conversation history and contact data can be imported. Reach out through the contact page and we will walk you through it.