Your whole team. One inbox.
Support breaks down when conversations are spread across personal inboxes, forwarded threads, and Slack messages asking who replied to what. Renprofile gives your team one shared view of every customer conversation so nothing gets missed and nobody steps on each other.
What breaks when your team shares a basic inbox
A shared Gmail address works until it doesn't. Two agents reply to the same thread. A message sits unread because everyone assumed someone else was handling it. A new teammate can't find the context for a conversation that started three weeks ago.
The problem is not the volume. It is the lack of structure around who owns what and what has already happened.
Renprofile adds that structure without adding a ticketing system on top of it.
What the team inbox does
Clear conversation ownership
Every conversation is assigned to a specific agent. Your team knows who is handling what at a glance. Customers never receive two replies to the same message from different people.
Internal notes and mentions
Leave notes on any conversation that your team can see but the customer cannot. Tag a teammate when a conversation needs a second opinion or a handoff. Keep all context in the thread where it belongs.
Full conversation history
Every message a customer has ever sent, across every channel, is visible from the conversation view. Your team never starts a conversation cold regardless of which agent handled it last time.
Real time visibility
See which conversations are open, which are assigned, and which are waiting for a response. No spreadsheet. No standup to find out what is in progress. The inbox shows the current state of every customer conversation at all times.
Rian handles the first line
Before conversations reach your team, Rian handles them. Your team inbox only sees what genuinely needs a person. Rian resolves routine questions automatically and escalates with full context when a human needs to step in. Your team spends time on the conversations that matter.
Filters and custom views
Filter conversations by status, channel, assigned agent, or date. Build views for different roles so each person on your team works from a queue that makes sense for their work.
Built for small teams, not support departments
Enterprise inbox tools are built for large support operations with dedicated agents, team leads, and analysts. The power is real but so is the setup overhead and the per-seat pricing.
Renprofile is built for teams of 5 to 30 where the founder, a product manager, or a customer success hire is doing support alongside everything else. Flat pricing covers your whole team. Setup takes an hour. AI is included.
One inbox. Your whole team. Every conversation.
Stop managing support across personal emails and forwarded threads. Give your team one place to work from and every customer one consistent experience.
Frequently asked questions
Quick answers about the team inbox.
Starter covers up to 2 members. Growth covers up to 10. Max is unlimited. All plans give every member full access to the shared inbox with no restricted seats.
Manual assignment is available on all plans. Automatic routing based on rules is on the roadmap and rolling out to Growth and Max plans first.
The full conversation history and any internal notes move with the reassignment. The new agent picks up with complete context and does not need to ask the customer to repeat themselves.
Yes. Active agent indicators show when a teammate is viewing or replying to a conversation so your team does not send duplicate responses.
The web app is fully responsive. Native mobile apps are on the roadmap.
Yes. Live chat, email, WhatsApp, and additional channels rolling out all feed into the same team inbox with the same assignment and collaboration tools regardless of channel.